5-Day/250-Mile Return/Exchange Policy

Any gift received from returned vehicle purchase must be surrendered.

FAQ

Excluded Vehicles

(the following purchases are not eligible to be returned or exchanged)

Wholesale	Fleet
Business Purpose	Structurally Altered
“As Is”	EV Purchases

Additional Terms and Conditions:

• Vehicles must be returned for exchange no later than the close of business on the 5th calendar day Starting the day of delivery and must have been driven fewer than 250 miles. If day 5 is a holiday, the following day will be considered the 5th day.
• The vehicle must be returned in the same condition as delivered. All returned vehicles will be inspected for damage, abuse or excess wear and tear. If the dealership estimates the damage to be $250 or more, the vehicle is not eligible for refund or exchange.
• Only the purchaser may return a vehicle for a refund or exchange. • Customer must have purchased the vehicle from ZazaMoto in “good faith.” “Good faith” means vehicle was purchased for personal use with the intention to keep the vehicle.
• Customer must pay $995 re-stocking fee at the time of return if customer is no longer satisfied with the vehicle purchase.
• If a customer traded in a vehicle as part of the purchase, and the traded in vehicle was sold, ZazaMoto will refund the value of the trade. If ZazaMoto has paid off a trade in vehicle customer must reimburse ZazaMoto. The customer will remain responsible for any negative equity owed to the lender on the traded vehicle.

*The vehicle must be returned to the selling (ZazaMoto) dealership during normal business hours and be accompanied by all purchase documents. Cooperation in executing the various forms and documents necessary to rescind the transaction is necessary to expedite this process.